Who we are

    Our website address is: https://dyslexicstrengths.com.au.

    INTRODUCTION

    Dyslexic Strengths is committed to protecting your privacy and confidentiality when we collect, store and use your information.

    We are bound by the Commonwealth Privacy Act 1988 (the Privacy Act) and the Australian Privacy Principles as well as other related laws protecting privacy and are open and transparent about what we do with your personal information.

    We strive to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and relevant to what we do.

    Our Privacy Policy explains:

    • what guides us when we collect personal information
    • what we must do before we can use or disclose personal information
    • the choices you have about giving us personal information
    • your rights to access and correct personal information
    • your rights to complain about our handling of your personal information

    When you provide your personal information to Dyslexic Strengths, you consent to our collection, use and disclosure of your personal information in line with this Privacy Policy and any contract, agreement or another arrangement between us.

    PRINCIPLES

    Dyslexic Strengths is committed to ensuring that information is used ethically and responsibly. We recognise the need to be consistent and thorough in the way that personal information is recorded, stored and managed.

    All individuals have rights to privacy of personal information. In circumstances where the right to privacy may be overridden by other considerations (for example, child protection concerns), staff act under the relevant policy and legal framework.

    All staff have an appropriate level of understanding about how to meet the organisation’s legal and ethical obligations to ensure privacy and confidentiality.

    COLLECTION OF PERSONAL INFORMATION

    Dyslexic Strengths generally collects information directly from you. We only collect personal information from you that is necessary for us to do our jobs.

    Sometimes we may need to collect information from a third party, such as a parent, carer, guardian, health service provider, government or similar agency or your school or workplace. We will always ask your permission to collect information in this way.

    We collect personal information only when it is reasonably necessary and directly related to Dyslexic Strengths functions and activities.

    Your Personal Information

    The personal information that Dyslexic Strengths collect will depend on your relationship with us and the service you have requested. It may include an individual’s name and contact details, and information about the individual’s age, gender, occupation, and relationship with Dyslexic Strengths.

    We may also collect information about an individual’s psychological assessments, school reports and work samples, together with related information which is necessary to deliver the specific services you request.

    Your Sensitive Information

    Sensitive information will be collected only when necessary. The confidential information that Dyslexic Strengths collect may include health and medical information. We will limit the collection of sensitive information to the minimum amount required for us to provide the best possible service.

    USE AND DISCLOSURE OF PERSONAL INFORMATION

    Dyslexic Strengths only uses personal information for the purpose for which it was collected and will only use or disclose information for another purpose where this is permitted under the Privacy Act. In general, we only use personal information when one of the following applies:

    • you have consented
    • you would reasonably expect us to use or disclose the information directly related to the purpose for which it was collected
    • it is required or authorised by or under an Australian law or a court order
    • it is necessary to lessen or prevent a serious threat to somebody’s life, health or safety, or to public safety.

    Customers

    If you are a customer of Dyslexic Strengths, we may use your information to:

    • Provide our services
    • Record communications with you
    • Communicate with you by phone, email and other electronic means to distribute our publications, promotional material, host events, raise awareness about our services and respond to queries and complaints

    Marketing Communication

    Dyslexic Strengths may use your information to contact you with information about our products and services. You can opt-out of marketing communications at any time.

    Online Users

    We collect user data and use it to look at trends, track website usage, gather broad demographic information and to help improve the quality of our online resources. We use this information to make decisions about maintaining and improving our website and online services.

    Google Analytics

    The Dyslexic Strengths website uses Google Tag Manager and Google Analytics, which are web analytics services provided by Google, Inc. (‘Google’). Reports obtained from Google Analytics are used to help analyse how our website is used.

    Google Analytics uses ‘cookies’ which are text files placed on your computer to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website, including your IP address, will be transmitted to and stored by Google on servers in the USA.
    Google uses this information to evaluate your use of our website, compile reports on website activity for website operators and provide other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

    Dyslexic Strengths uses technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share anonymous information about your use of our site with our trusted social media, advertising and analytics partners.

    By using our website, you consent to Google processing data about you in the manner and for the purposes set out above. For further information, please refer to Google’s Privacy Policy. Website users can opt-out of Google Analytics by disabling or refusing the cookie, disabling Javascript, or using the opt-out service provided by Google.

    DATA SECURITY

    Dyslexic Strengths endeavours to ensure that:

    • personal information is reasonably protected from misuse, loss, unauthorised access, modification or inappropriate disclosure
    • electronic data is stored in a secure location and staff may only access the data that is needed to do their job
    • unless we are prevented by law, we take reasonable steps to destroy or permanently de-identify your information when no longer required.

    The Internet is not a secure environment. Although all care is taken, there are inherent risks in managing personal information, and we cannot guarantee that unauthorised access to your personal information will not occur.

    We employ a range of methods to safeguard your personal information from access, use, modification, or release that has not been authorised, and protection generally from any other form of misuse. We use strong password protection and two-factor authentications on our IT systems with access by authorised staff only.

    DATA QUALITY

    Dyslexic Strengths takes steps to ensure that the personal information we collect is accurate, up-to-date and complete. These steps include maintaining and updating personal information when you advise us that your personal information has changed.

    ACCESS TO PERSONAL INFORMATION

    Generally, you have the right to access the personal information Dyslexic Strengths has about you.

    We respond to requests for access to personal information in accordance with the Privacy Act. Generally, we will provide you with access except in limited circumstances where we are required or permitted by law to refuse access.

    If you would like a copy of the personal information that we have about you, please send the request to us in writing so we can confirm your identity. You can do this by email or mail.

    We may charge you a fee for the administrative cost of providing the information to you. This will be dependent on where the information is stored, or the time it takes us to respond to your request. Access may be provided by hard copy or by allowing you to view the relevant records.

    If for any reason we do not give you access to your personal information or do not give you access in the way that you requested, we will provide you with written reasons unless it would be unreasonable for us to do so.

    CORRECTION OF PERSONAL INFORMATION

    If you consider that your personal information held by Dyslexic Strengths is inaccurate, incomplete or out of date, you may contact us to request that we correct your information. We will verify and where applicable correct the information.

    We ask that you help us to keep your information up-to-date by letting us know about any changes in your circumstances or personal information. Please contact us to ask for any corrections to be made to your information held by us.

    Sometimes we are not able to correct your personal information in the way you have requested, for example, if we need to keep a record of what we knew or understood to be correct about your personal information at a particular time. In that case, we take reasonable steps to make a note on our record of your personal information that you have said is inaccurate, incomplete or out of date.

    COMPLAINTS

    If you have a complaint about the way we handled your personal information, you can make a complaint by contacting us.

    When we have received your complaint, we will investigate and reply within a reasonable timeframe.

    We take any privacy complaint seriously and will assess your claim fairly and promptly.

    If you are not satisfied with our response or how we handled your complaint, you are entitled to complain to the Office of the Australian Information Commissioner. More information is available on the Office of the Australian Information Commissioner website.

    CONTACT US

    To request access to, or correction of personal information, to request not to receive marketing material or invitations from us, or to make a privacy complaint to us, please contact:

    Dyslexic Strengths
    38 Alison Avenue
    Blackwood
    South Australia 5010

    Phone: 0409 321 605

    Email: privacy@dyslexicstrengths.com.au